Privacy Policy

Effective date: November 3, 2026
Last updated: November 3, 2026

This Privacy Policy explains how Puzzlil ("Puzzlil", "we", "us") collects, uses and shares information when you use our website at puzzlil.online and the Puzzlil web app (together, the "Service"). Puzzlil is an independent software product that helps people create print-ready puzzle book interiors.

If you have any questions, email us at puzzlilweb@gmail.com.

1. Information we collect

Information you give us

Account details: your email address, your name (if you provide it) and your password. Passwords are stored securely in hashed form by our authentication provider; we never see them in plain text.
Sign in with Google: if you choose to sign in with Google, we receive your name, email address and profile picture from your Google account. We do not receive your Google password or access to your Gmail, Drive, contacts or any other Google data.
Your content: the projects you create in Puzzlil, such as puzzle settings, word lists, book titles, page layouts and saved projects.
Feedback and support messages: anything you send us through the in-app feedback system or by email.
Email preferences: whether you chose to receive marketing emails and offers.

Information collected when you pay
Payments are handled by Freemius, our payment partner and merchant of record (see section 4). Freemius collects your payment details directly. We do not receive or store your full card number. From Freemius we receive limited information such as your name, email address, country, the plan you bought, your subscription or trial status, renewal dates and payment history (for example, amount and date).

Information collected automatically

Usage and device information: pages you visit, features you use, approximate location (country or city, based on IP address), browser type, device type, operating system, referring website and the date and time of your visit.
Technical logs: our hosting and database providers record IP addresses and request information to keep the Service secure and working.
Cookies and similar technologies: see section 6.

2. How we use your information

We use your information to:

create and manage your account and let you sign in;
provide the Service, including saving your projects and generating your PDFs;
start and manage your free trial and subscription, and give you access to paid features;
send you account and billing emails, such as sign-up confirmation, password resets, receipts and trial or renewal notices;
send you marketing emails and offers, only if you opted in (you can unsubscribe at any time);
answer your questions, feedback and support requests;
understand how the Service is used so we can fix problems and improve it;
keep the Service secure and prevent fraud, abuse and misuse;
comply with our legal obligations and enforce our Terms of Service.

Legal bases (for users in the EU, EEA and UK): we process your information to perform our contract with you (providing the Service and your subscription), based on your consent (marketing emails and analytics cookies, which you can withdraw at any time), for our legitimate interests (keeping the Service secure, improving it and answering feedback), and to comply with legal obligations.

3. Feedback and showcasing

If you send us feedback, we may use it to improve Puzzlil without any obligation to you. We may also quote customer feedback on our website or social media as a testimonial, using only your first name. If you'd rather we didn't quote you, or want a quote removed, email us and we will remove it.

From time to time we may show anonymous sample pages or puzzles made with Puzzlil in our marketing. These will not include your name, email or any personal information. If you don't want your content used this way, email us and we will exclude it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only with service providers who help us run Puzzlil, and only as needed for them to provide their services:

Provider	What they do	Information involved
Supabase	Database and user authentication	Account details, your content, feedback
Vercel	Website and app hosting	Technical logs, IP address, usage data
Freemius	Payments, subscriptions, invoices and sales tax. Freemius is the merchant of record, so it is the seller of your subscription and processes your payment under its own terms and privacy policy.	Name, email, country, payment details, plan and subscription status
Google	Sign in with Google (if you use it) and Google Analytics (if you accept analytics cookies)	Basic Google profile; usage and device data
Email delivery provider	Sending account, billing and (if you opted in) marketing emails	Email address, name

We may also share information:

if required by law, court order or a valid legal request;
to protect the rights, safety and property of Puzzlil, our users or others, or to investigate fraud or abuse;
in a business transfer: if Puzzlil is sold, merged or transferred to a new owner, your information may be transferred as part of that deal. The new owner will be bound to protect it in line with this Privacy Policy, and we will tell you before your information becomes subject to a different policy.

5. Google user data

If you sign in with Google, we use your Google name, email address and profile picture only to create and identify your Puzzlil account and to show your name and picture in the app. We do not use Google user data for advertising, we do not sell it, and we do not share it with anyone except the service providers listed above that store our user accounts. Puzzlil's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove Puzzlil's access at any time from your Google Account's security settings.

6. Cookies and analytics

We use:

Essential cookies and local storage to keep you signed in, remember your settings and keep the Service secure. The Service does not work without them.
Analytics cookies (Google Analytics), only if you accept them in our cookie banner. Google Analytics helps us understand how visitors use the site, for example which pages are popular and where people leave. Google Analytics collects information such as your IP address, device, browser and the pages you visit, and Google processes it as described in "How Google uses information from sites or apps that use our services" (https://policies.google.com/technologies/partner-sites).

You can change your choice at any time from the cookie settings link in our footer. You can also block cookies in your browser settings, or install the Google Analytics opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).

Do Not Track: some browsers send a "Do Not Track" signal. There is no common standard for how to respond to it, so the Service does not currently respond to Do Not Track signals. You can still turn off analytics cookies using our cookie banner.

7. How long we keep information

Account and content: for as long as your account is open.
After you delete your account: we delete your account details and content within 30 days, except where we must keep some information longer (see below).
Billing records: payment and invoice records are kept by Freemius and, where needed, by us, for as long as required for tax, accounting and legal purposes.
Feedback and support emails: kept as long as needed to handle your request and improve the Service, then deleted or anonymised.
Analytics data: kept according to our Google Analytics retention settings (no longer than 14 months).
Backups: deleted data may remain in secure backups for a short period until they are overwritten.

8. Your choices and rights

You can:

Update your account details in your account settings.
Delete your account using the delete button in your account settings, or by emailing us. If you have an active subscription, please cancel it first from your billing page so you are not charged again.
Unsubscribe from marketing emails using the link in any marketing email, or by turning it off in your settings. You will still receive essential account and billing emails.
Turn analytics cookies on or off using the cookie settings link in our footer.
Request a copy of your personal information, ask us to correct or delete it, ask us to restrict or stop certain processing, or ask for your data in a portable format, by emailing puzzlilweb@gmail.com.

We will respond within 30 days. We may need to verify your identity before acting on a request. We will not treat you differently for exercising your rights.

EU, EEA and UK users: you also have the right to object to processing based on our legitimate interests, to withdraw consent at any time, and to complain to your local data protection authority.
California and other US state residents: you have the right to know what personal information we collect and how we use it, to access it, to correct it, to delete it, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law.

9. Children

Puzzlil is a general-audience tool and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you are under 18, please get a parent's or guardian's permission before using the Service or buying a subscription. If you believe a child under 13 has given us personal information, email us and we will delete it.

10. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, access controls on our database, and limiting who can access user data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you as required by law.

11. International transfers

Puzzlil and its service providers may process and store information in the United States and other countries, which may have different data protection laws than where you live. When we transfer information from the EU, EEA or UK, we rely on our providers' appropriate safeguards, such as Standard Contractual Clauses.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will change the "Last updated" date at the top, and if we make significant changes, we will notify you by email or by a notice in the app before they take effect.

13. Contact us

Puzzlil
Email: puzzlilweb@gmail.com
Website: puzzlil.online